ja_mageia

  • Narrow screen resolution
  • Wide screen resolution
  • Decrease font size
  • Default font size
  • Increase font size
Home
Welcome to AES
 

C-Centric Interaction Manager is a multi-channel interaction management solution. It enables you to match interaction requests to agent skill levels, monitoring agents in real time, tracking customer interactions, and accessing comprehensive information about customers as well as operational performance.

 

Numara? Track-It!?, the world?s most widely installed help desk software and asset management solution, is designed to help you put IT processes in place for the first time with a fully configured, out-of-the-box solution.

  • Fully integrated asset management and help desk software
  • Easy to configure and implement
  • Fits the way you manage your assets and help desk support
  • Designed to track performance from any point of view with built- in reporting and dashboards? Read more..
 

Personalize and optimize the customer experience with Voice Portal Solutions. With Intervoice Voice Portal Solutions, web, mobile, data and voice solutions come together, allowing you to deliver an integrated, convenient and consistent self-service customer experience regardless of the communication channel.? Read more ...

 

?

Syntellect Customer Interaction Management (CIM) enables your contact center to deliver, continually assess and fine-tune customer service across your organization, improving operational efficiencies while reducing costs. We measure our success by our ability to implement and continuously support solutions for our clients.

Syntellect is a premier provider of enterprise-class contact center solutions and contact center software for the high-technology, financial services, help desk, utilities, government, healthcare and consumer products industries. Read more...

 

Numara? FootPrints?, offers unmatched flexibility and painless implementation that will adapt to your environment whether you are formalizing your IT service management processes or you are fully embracing ITIL V3 to align IT with your business.

 

????

?

The Impact 360? - Workforce Optimisation powered by Analytics solution combines software and services into a single portfolio that includes:?

  • Voice Recording (TDM & IP)
  • Screen Capture
  • Quality Monitoring
  • Workforce Management (WFM)
  • Performance Management / Scorecard
  • eLearning and eCoaching
  • Customer Feedback Management
  • Speech and Data Analytics??
Read More ...