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Home Products Syntellect - Apropos
Syntellect - Apropos PDF Print E-mail
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Tuesday, 10 February 2009 03:50

Contact Center Management

Apropos real-time, multi-channel call center products are distinguished by their ability to handle all types of interactions via an easy-to-use, patented Universal Queue (UQ). The UQ enables you to assign value and handle interactions according to the value they present to your business, regardless of how customers, employees, and partners contact your organization.

Apropos Voice, E-Mail, Web, and Fax products are designed ?from the ground-up? as integrated components of the Apropos Interaction Management Suite. Whatever the contact preferences of your customers, employees, and partners, Apropos solutions allow you to accommodate their requirements. Apropos products have both the common architecture required for smooth integration and the complete feature sets required by today's demanding business relationships.

Apropos infrastructure for multi-channel call center communications

Integrated. The Apropos suite of products is designed to integrate with existing business applications, including CRM and support applications and legacy data systems, as well as the communications infrastructure, like PBXs, Email servers, Web servers, and more.

Multi-channel. Apropos provides universal queuing and routing of all communications with centralized administration and reporting.

Data-driven. Business application data drives routing decisions and is linked with interactions.

Apropos Contact Center Management Solutions:

  • Manage all communication channels with uniform business rules
  • Integrate all locations and communications into one virtual system
  • Work with your existing applications and infrastructure, as well as new technologies, such as Voice-over-IP
  • Drive service levels performance based on customer value or contractual time commitments
  • Reduce cost of ownership through turnkey applications, packaged interfaces, and centralized administration
  • Incorporate with knowledge applications, staffing and workforce management tools
  • Deliver flexible reporting metrics, historically or in real-time

For more information, please visit http://www.apropos.com

Last Updated on Tuesday, 10 February 2009 06:56