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Numara? Software Launches Numara? FootPrints? 9 PDF Print E-mail
Written by Administrator   
Sunday, 30 November 2008 00:00

(Thailand,?November 30, 2008)

Latest Version Adds ITIL v3 Support, Integrated Service Catalog and New Mobility Solution

Numara Software, Inc., a leading, worldwide provider of practical IT service management software, today announced the release of Numara FootPrints 9, the latest version of its award-winning Numara FootPrints service desk management solution. Featuring new and expanded support for IT Infrastructure Library (ITIL) version 3 service lifecycle best practices and extensive usability enhancements, including powerful new mobile technology, this release further demonstrates the company?s continued focus on delivering advanced functionality to its customers at an affordable price and helping service organizations deliver a world-class experience to their service customers.

Designed for mid-sized to large organizations, Numara FootPrints is a market leader for real-world, practical IT service management, delivering unparalleled value with a highly flexible workflow platform for managing the service desk and other business processes. This new release delivers a range of enhanced and new functionality, including:

ITILv3 for the Real World
Numara FootPrints 9 offers unmatched flexibility and painless implementation whether customers are just beginning to formalize their IT processes or fully embracing ITIL v3 to better align with their business needs.

  • New Integrated Service Catalog: With Numara FootPrints Service Catalog, service customers can view a catalog of all the services that are provided by the service desk, see detailed information about those services, select the services they want and submit their requests through any web browser. The service catalog lays a foundation for moving into a service-oriented IT model that delivers an amazing customer service experience. Service organizations can now provide a ?one-stop-shop? service request experience in an easy-to-use and understandable format.
  • Comprehensive Change Management: With Numara FootPrints Change Management, organizations will now be able to easily extend the value of change management and approval processes throughout the organization with new support for automated customer and supervisor approvers.
  • CMDB for Everyone: With more comprehensive functionality, Numara FootPrints Configuration Management (CMDB) can be used across the business and includes asset relationship and visualization enhancements, expanded roles and permissions, and new web services to manage the CMDB externally.
  • Extensive Knowledge Management: Businesses will improve service desk personnel efficiency and share vital knowledge between different functional areas with improved workflow, auto-searches and reports along with new Knowledge Centered Support (KCS) verification.

World - Class Customer Experience Aligned with the Business
Numara FootPrints 9 provides new and improved ways to help service organizations manage service delivery more effectively, including:

  • New Service Desk On the Go?: The new Numara FootPrints Mobile, optimized for small-screen use, allows agents to access the service desk using the web browser on their Microsoft? Windows Mobile, RIM? Blackberry?, and Apple? iPhone? devices. Agents can quickly perform critical support functions from wherever they are, such as creating and editing incidents, viewing assignments, performing keyword searches and looking up contacts. Also, agents can easily and automatically synchronize tasks, appointments and contact data.
  • Proactive Service Management: The new Preventive Maintenance Module prevents downtime and ensures business continuity by enabling service desks to generate automatic schedules and notifications to track recurring service requests on assets, configuration items and processes.

The practical and flexible design of Numara FootPrints delivers immediate value to customers in its ease-of-use and rapid implementation time to reach productivity, at an extremely low cost of ownership. Unlike other costly and complex products, this highly configurable and scalable solution does not require any programming, deep technical expertise or long consulting engagements.

Numara FootPrints 9 supports ITIL v3 processes and is a certified toolset that has been verified by Pink Elephant through its PinkVERIFY? Program. Numara FootPrints 9 has been assessed and verified for Incident, Problem, Change, Configuration, Service Catalog and Knowledge Management, along with Request Fulfillment.

Numara FootPrints 9 is available immediately. For more information, including a complete list of new features, please contact Mr.?Withaya at +66 2 305 6887.

About Numara Software
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.

Last Updated on Tuesday, 10 February 2009 05:53
 
Customers Vote Numara Software 'Best in Class' and 'Best New Product' for Help Desk Solution PDF Print E-mail
Written by Administrator   
Thursday, 30 October 2008 00:00

(Thailand, August 30, 2008)

?
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ITApps now offering award-winning help desk and service management solution from Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it has been voted 'Best in Class' for its help-desk solution by ContactCenterWorld.com members. ContactCenter-World.com, a global support organization for contact center industry professionals, recognized winners at its Members' Choice Awards in June. Numara Software also received the 'Best New Product' Award for one of the company's flagship products, Numara FootPrints.

Last year, Numara Software was awarded 'Best in Class Customer Service' for its Help Desk Solution and also received the 'First Class Customer Service' Award for its multi-channel solutions. Numara FootPrints 8 is the latest recipient of the ContactCenterWorld.com award, which is the company's 100% web-based comprehensive service desk management solution. Numara Software continues to be elected 'Best in Class' by adapting product features that are most-valued by its customers, such as streamlined ITIL enablement tools and powerful workflow automation, along with bold usability features and advanced customization options. By allowing organizations to centrally track, manage and monitor service desk communications through multiple channels, both customers and support staff reach new levels of service and satisfaction.

The Members' Choice Awards are based entirely on customer feedback and recognize industry solution providers who sell products or services to contact centers. Winners are those vendors who receive the highest average scores (on a ten-point scale) as voted by their customers. 'Best in Class' is awarded to those vendors who score the highest in their respective categories while First Class honors are awarded to vendors scoring an average of eight or higher.

About Numara Software, Inc.
Numara Software, Inc. is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments.? Numara Software?s trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

About Members' Choice Awards
The Members' Choice Awards were established in 2003 and have become one of the top prizes for industry vendors to win. The 6th Annual Members' Choice Awards will be open late summer.

About ContactCenterWorld.com
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support.

Last Updated on Tuesday, 10 February 2009 04:48